You can check the package status and verify the delivery information, including whether the address is the warehouse address, by entering the international tracking number on the courier's official website. If the package has not been stored within the normal timeframe, please promptly contact online customer service and also reach out to the seller.

After the package is weighed, the order cannot be cancelled under normal circumstances:

Because the package that has been weighed will normally be transferred to the storage area for packages to be shipped. After the customer pays the order fee, the warehouse will arrange for screening and shipment. If the order needs to be cancelled at this time, the warehouse will need to spend a huge amount of manpower and time to find the package among hundreds or even thousands of packages in the storage area to be shipped. This requires a high cost, and the manpower transfer will also affect the warehouse's normal warehousing and packaging operations for other packages. If there are indeed special circumstances, please contact customer service for communication and processing.

When signing for a courier package domestically, please ensure the following records are kept:

1. Verify if the package weight is abnormal.
2. Check if the outer box of the package is damaged.
3. Verify if the contents are damaged or if any items are missing.

If any of the above issues are found when signing for the package, please promptly contact online customer service to communicate and handle after-sales issues.

For packages transferred from overseas warehouses: Fragile and easily damaged items are insured against loss but not against damage. If you are purchasing fragile or easily damaged items, we recommend opting for value-added reinforcement services at overseas warehouses to enhance the safety of your package.

To ensure better shipping timeliness, Shipyounow has consistently maintained stable outbound processing times, minimizing the impact of objective factors and external conditions (such as customs, airport shipping, pandemics, and other uncontrollable events). Considering the varying volumes of goods and capacity situations at different overseas warehouses, we will do our best to arrange more outbound batches when conditions allow. This helps reduce the time packages remain in warehouses while improving shipping efficiency.

Timeliness, stability, convenience, and safety have always been the direction of Shiyounow's efforts. Looking at the past few years, the operational efficiency of the various overseas warehouses has remained stable. Perhaps Shiyounow is not the fastest, but it has always adhered to consistency.

1. ShipYouNow's overseas warehouses offer a 1-month free storage period for packages that have been warehoused. After this period, a storage fee of $0.5 per package per day will be charged.

2. Packages stored for more than 3 months without any order processing will be treated as abandoned to ensure the smooth operation of the warehouse. Such packages will be discarded without responsibility.

Please make sure to monitor your packages and submit orders in time.

3. Additionally, for orders that have been weighed and calculated for over 2 months without payment, or for packages marked as problem orders that have not been addressed with customer service within 1 month,

these 3 types of overdue packages will all be treated as abandoned.

Normal packages have two weight parameters: gross weight and dimensional weight.

For international air express, the billing weight will be the greater of the gross weight or dimensional weight.

Gross weight is the actual weight of the package, including packaging materials.

Dimensional weight is calculated as: weight (lb) = length * width * height (in) / 139, and the package size is restricted to a maximum length of < 48 in (120 cm).

1. The normal processing time for ShipYouNow to receive and store packages is 1-3 business days (excluding weekends as overseas warehouses are closed, and different countries have varying time zones), so please be patient.

2. If your package has not been stored within this time frame, you should first check the delivery information and confirm that the recipient is correct. Then, contact our customer service to further inquire about the warehouse progress and follow up. During peak seasons (such as Black Friday, Christmas, Spring discounts), there may be some delays.

3. If the delivery information is incorrect, it is possible that ShipYouNow has not actually received the package, and you will need to contact the seller to trace the package and recover the goods.

After receiving the package, please reweigh it while keeping the original box unopened and record the process on video. If the weight differs from the overseas warehouse's charged weight by more than 100 grams, you can contact customer service for verification and request a weight discrepancy freight compensation, which should not be an issue. For issues related to charged weight, the overseas warehouse also recommends reweighing, as it is not only responsible for you but also helps supervise and improve the overseas warehouse’s services.

1. Log in to the website, go to Personal Center > Forwarding Service > My Packages > Stored Packages List > Select the packages you want to consolidate and submit them, the system will generate a consolidation forwarding order.

2. The warehouse operator will sort out the corresponding packages you selected according to the order information and perform the consolidation. The submitted consolidation request must meet the customs packing requirements, otherwise, the consolidation cannot be done;

For example: If customs require that each package can only contain 1 pair of shoes, but you submit 2 packages for consolidation, each containing 1 pair of shoes. After consolidation, it will become 1 package with 2 pairs of shoes, which does not meet the customs requirements. Therefore, the consolidation request for this forwarding order is unreasonable, and the warehouse cannot perform the consolidation.

Since it is a warehouse receiving address, the same applies to all customers. The courier company delivers packages in bulk, often dozens or hundreds at a time, and the delivery is considered completed once the package is dropped off, even if the warehouse is unattended. Therefore, the warehouse cannot refuse specific individual packages at the moment. However, you can request a return after the package is properly entered into the warehouse

Yes, it is required. For shipping and customs clearance, customers need to provide accurate and valid ID information that corresponds to the recipient. If the provided ID information is incorrect, the customer will bear any consequences related to issues arising during the customs clearance process.

Regarding the account balance for recharges, due to various benefits such as promotional bonuses, rebates for sharing orders, and referral rewards, the account balance can currently only be used for consumption. Therefore, we do not accept withdrawal requests at this time, and we appreciate your understanding of any inconvenience this may cause.

If there is sufficient balance in the account, the warehouse will automatically deduct the fees required for sending packages when processing orders, and will ship them as soon as possible.

If the account does not have sufficient balance, the warehouse will not be able to automatically deduct the fees when processing the order. The package will be temporarily stored in the warehouse (packages that have been processed can be stored for free for 7 days, with a maximum storage period of 2 months) until the customer pays the order fees, at which point the package will be arranged for shipment.

Therefore, when recharging your balance, please plan your funds wisely and recharge appropriately.

Rest assured, the balance recharged to your ShipYouNow account will remain valid indefinitely unless you use it up.

Log in ShipYouNow, in the Personal center - transfer service - My Parcel, find the package that needs to modify the information, there is a "Modify and edit" button on the right side of the list, you can directly modify the package declaration information, please truthfully declare the package information, if there is a problem due to false declaration, the consequences shall be borne by the customer

The types of goods that are generally prohibited from importation in any country mainly include the following categories:

• Weapons, explosives, and military equipment: Firearms, ammunition, explosives, and other military-related tools and equipment.

• Drugs and illegal substances: Narcotics, drugs, psychotropic substances, and related raw materials.

• Pornographic and harmful content publications and materials: Publications, videos, photos, and other media containing violence, pornography, reactionary, or superstitious content.

• Counterfeit and pirated goods: Counterfeit goods with fake trademarks, pirated intellectual property products, etc.

• Endangered wildlife: Wildlife and products protected under the CITES (Convention on International Trade in Endangered Species) agreement.

• Toxic chemicals and hazardous waste: Toxic chemicals, radioactive substances, and other harmful waste prohibited by the state.

• Illegal items related to culture, history, and politics: Any items that oppose the government of the recipient country or threaten national security, including illegal flyers, books, and other forms of propaganda.

It is crucial to comply with the customs regulations of the recipient country, as violations may result in severe penalties. Any items involving national security, social stability, environmental protection, etc., are prohibited from being shipped.

Items that pose a risk to international shipping safety are also prohibited. If any personal error or failure to declare truthfully occurs, and such items are discovered, the consequences will be borne by the customer.

For packages already in the warehouse, if there are issues like missing items, incorrect items, or inability to ship, they need to be returned to the seller. The ShipYouNow return process mainly consists of four steps:

1. First, contact the purchasing merchant's store to apply for a return and obtain the electronic return label provided by the seller. You can also generate a return label by paying through the overseas courier's official website.

2. In the ShipYouNow system, select the packages that need to be returned, submit the order normally, choose the return route, and upload the return label as prompted.

3. The overseas warehouse will print the uploaded return label and affix it to the corresponding package. Once the order is paid for, the warehouse will hand over the package to the courier when they come to pick it up, completing the return process.

4. For tracking the logistics of the returned package, please follow the tracking number on the label. Once the overseas warehouse hands the package over to the designated courier, they will no longer be responsible for it. For any subsequent issues, please contact the courier directly.

Ps:

The return label includes sender and recipient information, tracking number, and barcode, similar to the way domestic courier packages are labeled.

When applying for a return from the merchant, please do not choose the return method of delivering to a courier point/return center, as the overseas warehouse cannot process returns this way. Please opt for self-shipping to obtain a complete return label.

When applying for a return on packages that have already been weighed and packed, there may be variable additional fees based on warehouse operational difficulty. Please confirm this with online customer service.

The only standard for warehouses to identify packages is the courier number. After all, only you know what you bought, and the courier number of the parcel merchant is normally unknown to others. Therefore, when the warehouse processes the received parcels for scanning and storage, the highest priority is the predicted overseas courier number of the parcel, followed by the personal identification code in the recipient information of the delivery note.

1. After purchasing items from overseas shopping websites, once the seller ships the items and updates the tracking number, you need to declare and enter the information in the ShipYouNow system in advance.

2. The unique standard for the warehouse to identify packages is the overseas tracking number on the shipping label affixed to the package. After the package is declared, when the delivery warehouse receives it, the barcode on the shipping label will be scanned for identification. The package will then be directly entered into your personal account based on the declared information. Packages that are not declared, or where the shopping mall's printed shipping label is either missing or has an unrecognizable barcode due to damage, dirt, or covering during transportation, will be considered problematic packages. Evidence must be provided to claim these packages, and the processing time for such problem orders may sometimes be slower than for regular packages.

3. fter the items are shipped from the mall, please ensure to declare the packages in advance to further secure their safety.

Once each order is successfully shipped and the transaction is confirmed, the amount paid for the order will be converted into membership points. Accumulating enough points will automatically upgrade your membership level.

VIP members enjoy different discounts based on their registration level, and some additional fees also have discounts.

1. First, log in to ShipYouNow, then go to the personal center and check the overseas warehouse address for the corresponding country.

2. Fill in the warehouse address information according to the format of the shopping site's recipient address.

Note: If certain websites do not allow you to fill in the full name, you can simply enter the Last Name as your personal identification code for the recipient. Be sure to include your 4-digit personal warehouse identification code in the recipient information so the warehouse can accurately allocate the package to you.

After correctly filling in the address, don’t forget to save it as a common address, so you won't need to fill it in again next time and can use it directly when placing an order.