Introduction: Some carriers require insurance, while others do not, but purchasing insurance is usually a good idea. Certain special items can also opt for reinforcement services for double protection. We offer shipping insurance to ensure the value of your package is protected against damage or loss during transit. In the event of unavoidable loss or damage, the maximum compensation can reach the value declared on your customs declaration.

Insurance Fee: The insurance rate is 3% of the declared value of the goods (the minimum insurance fee is $3).

I. Claims Guidelines
For any type of claim, related shipping fees and additional service fees are non-refundable and will be credited back to your account in the form of membership points (excluding insurance fees). No international courier company supports compensation for shipping costs, and overseas warehouses cannot refund any service fees that have already been incurred.

(1) Lost Claims Policy Explanation:

（2）Damaged Claims Policy Explanation:

(3) Leakage and Missing Claims Policy Explanation:

       When signing for a package, be sure to check the goods in front of the courier. If you find any missing or damaged items,

       please ask the courier to provide a delivery note and a damage certificate.

(4) Claims Timeliness and Definition:

1. For damaged package claims, you must submit the claim application within 5 days from the date of package delivery (as per the courier company's delivery receipt date); any late submissions will not be accepted.
2. Once the user provides complete application materials, we will respond within 7 business days and confirm the compensation plan within 30 days. After the final compensation plan from the carrier is confirmed, we will notify you of the payment method via email.
3. For lost package claims:

①、For packages that are lost within the overseas warehouse after arrival, claims must be submitted between 1 month and 3 months from the date of entry into the warehouse. Late submissions will not be accepted.

②、For packages that have not cleared customs within 1 month from the customs clearance date (excluding packages that cannot clear customs due to customer reasons such as false declaration, concealment, or failure to timely pay customs fees), claims can be submitted. Claims must be submitted within 3 months from the date of payment for release; late submissions will not be accepted.

③、For packages without a delivery confirmation record and confirmed as lost in transit by the courier, claims must be submitted within 15 calendar days; late submissions will not be accepted.

II. Claims Process

1. Claims Method: Create a ticket through the online service to submit a claim application. The ticket title should be formatted as 'Claim + Claim Type + System Order Number.'

2. When signing for the package, be sure to inspect the goods in front of the courier. If you find any issues such as missing or damaged items, you can take photos or videos immediately (showing the complete contents of the package before and after opening the box). Also, please ask the courier to provide a delivery checklist and a damage certificate, and submit a ticket on the website’s online service with complete application materials in a timely manner.

3. Complete claim documentation is required for compensation:

①. Photos/videos of the package exterior and contents, including weight photos.

②. An international courier delivery exception record, clearly stamped by the courier company and signed by the courier.

③. A detailed description of the damage or loss, along with proof of purchase, website address, and screenshots of the website order (including purchase date, delivery address, overseas tracking number, and purchase amount), and photos of the damage. Insufficient documentation may affect the claim outcome.

④.Any additional information that may help expedite the claim confirmation.

4. Package Acceptance Precautions

①. Before signing for the package, check if the outer packaging is intact, if the box is sealed properly, and if there are any significant weight discrepancies.

②. Regardless of whether there are visible damages or signs of tampering on the outer packaging, you should take photos while unpacking in front of the courier to confirm that there are no issues before signing.

③. If you find any damage or missing items, please prepare the relevant claim materials and promptly contact online service to handle the follow-up compensation work.

④. The normal acceptance of goods signifies the end of the entire forwarding process. After a normal acceptance, ShipYouNow will not be responsible for any issues that arise with the goods.

III. Disclaimer

The following are the exclusion clauses and are not covered by the insurance.

1. Due to natural disasters, wars, riots, and other force majeure events.

2. Due to changes in the nature of goods caused by customs clearance time, flight delays, customer payment delays, courier delays, incorrect recipient information, etc., resulting in expiration of shelf life or warranty period.

3. For direct or indirect losses arising from reasons not caused by our company, such as packages being claimed by others, incorrect products, out-of-stock items, or mix-ups due to multiple orders being shipped together from overseas e-commerce, or customer errors in filling out customer codes, our company will not bear any joint liability or compensation responsibilities.

4. If packages violate the regulations of our company and relevant authorities, and are found to contain prohibited items upon delivery to the recipient country, any fines, confiscations, or destructions will be borne by the customer, and our company reserves the right to pursue legal liability.

5. For products purchased from overseas merchants, including incorrect or missing items; if goods are received in a damaged state at the overseas warehouse.

6. Regarding missing items, if the customer did not request a photo inventory before shipping through ShipYouNow, and reports missing items after delivery, it will be considered a missing shipment from the shopping website. ShipYouNow will not bear compensation responsibility, and the customer must contact the shopping website for reshipment.

7. If goods are stored for over 3 months without submitting a shipping order due to customer negligence, or if fees related to orders are unpaid for over 2 months after warehouse operation, ShipYouNow will dispose of the goods and assume no responsibility.

8. For the inherent nature of the shipped goods, if damage cannot be avoided through reinforcement (such as eyeshadow, powder, shoe boxes, LEGO toy boxes, or unpackaged items), flaws or inherent defects; damage due to poor packaging (deformed, torn, or cracked product boxes); natural properties or internal defects causing damage or leakage during transportation (such as fragile items like ceramics, glass, or LCD screens, whether or not reinforcement services are chosen, only loss of goods is guaranteed, not damage), please refer to the website: Service Support >《Fragile and Easily Damaged Goods List》 .

9. Violations of the terms of our website or other agreements, such as losses caused by incorrectly written or incomplete addresses.

10. Normal acceptance of packages signifies the end of the logistics process, and ShipYouNow’s order processing is complete. Claims submitted after normal acceptance of packages will not be accepted.

11. Lost, damaged, or leaked items due to forwarding prohibited items or non-transportable goods to other addresses within the country by overseas courier companies.

12. Our company will not ship prohibited items. If customers mislead staff to arrange operations and shipping through false declarations, all consequences will be borne by the customer, and our company reserves the right to pursue legal responsibility.

13. Descriptions of products not covered by insurance.

The following products are not insured by the carrier, and these items are not eligible for insurance coverage.

· Restricted or Prohibited Items

· Cash, checks, bills, documents, bank cards, any negotiable securities, gift cards, letters of credit, passports, and all related documents, certificates, cards, and coupons.

· Antiques, artworks, gold, silver, jewelry, diamonds, jade, cultural relics, precious metals, and collectibles.

· Designs, patterns, plans, contracts, manuscripts, and all other documents.

· Fishmeal, rapeseed cake, dried sweet potatoes, peanuts, various grains and feeds, raw sugar, and other items with self-ignition properties or that are perishable and prone to infestation.

· Hazardous materials, flammable and explosive items, satellites, weapons and ammunition, military goods.

· Live animals, plants, seafood, perishable goods, and items requiring refrigerated transport.

· Deck cargo (except for containerized transport).

· Naked or bulk transport items.

· Repaired, in-use goods, old goods, second-hand items.